New central delivery depot opened in the Netherlands

27 March 2023

Depot near Rotterdam bundles nationwide delivery services and supports FSD's group-wide growth

MAKRO Netherlands has opened a new delivery depot to optimise its Food Service Distribution (FSD) business in the Netherlands. The new depot in Dordrecht will bundle deliveries as a central warehouse and delivery hub. This is made possible by so-called "cross-docking", the networking of the depot and selected wholesale stores, which serve as local delivery hubs in the different regions.

In the new structure, all suppliers will in future only deliver to the depot in Dordrecht, where the orders for HoReCa customers are picked and packaged and forwarded for the "last mile" to the local hubs in Nuth, Leeuwarden, Amsterdam and Duiven. Only fresh fruit and vegetables are delivered directly to the local hubs, where these items are added to the deliveries and consolidated.

Map Depot deliveries Netherlands

The new depot, which bundles more than 7,000 products on an area of about 6,700 m2 and from where about 70 truckloads start every day, is to serve customer needs in terms of quality and service even better in the future. At the same time, the opening is an important milestone for the implementation of the local sCore strategy.

As part of its sCore strategy, METRO has set itself the goal of strongly expanding the delivery service as the largest growth lever within its multichannel business model and tripling delivery sales across the group by 2030. The basis for this is, on the one hand, the targeted expansion of the delivery infrastructure to enable delivery both from existing stores (out-of-store delivery, OOS) and via specific depots. METRO's store network currently comprises 567 stores with OOS delivery and 64 depots (as of 30 September 2022). At the same time, the sales team, which plays a central role in customer acquisition and support in the delivery service and is the interface to the stores and depots, will be consistently expanded.

As a result, METRO was able to report strong growth in delivery services in the last financial year 2021/22: Delivery sales grew by 53.4% to €6.4 billion and reached a record sales share of 21%. This growth trend continued in Q1 2022/23, with sales increase to €1.6 billion (+18.1% vs. Q1 2021/22).

Across the group, more than 5,200 trucks moved a total of 2 million tons of goods last year.